Shipping Policy

Thank you for choosing Frenchise Friend for all your pet needs. Below, you'll find details about our shipping policies to ensure a smooth and transparent shopping experience:

1. Where do you ship? We offer shipping services to both domestic and international destinations. Please note that shipping fees and delivery times may vary depending on the destination.

2. How much does shipping cost? Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost for your specific order during the checkout process before making a purchase. We occasionally offer promotions or free shipping for specific order amounts – check our website or subscribe to our newsletter for updates.

3. How long will it take to receive my order? Delivery times vary based on your location.  International orders may take longer, depending on customs processing times. You will receive a tracking number once your order is shipped, allowing you to monitor its progress.

4. Do you offer expedited shipping? Yes, we offer expedited shipping for customers who wish to receive their orders more quickly. During the checkout process, you can select the expedited shipping option, and the additional cost will be displayed.

5. Can I track my order? Absolutely! Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. Use this tracking number on our website to monitor the status and location of your order in real-time.

6. What if my order is delayed or lost during shipping? While we make every effort to ensure timely deliveries, unforeseen circumstances may cause delays. If your order is significantly delayed or lost during transit, please contact our customer support team at info@frenchiesfriend.com, and we will assist you in resolving the issue.

7. Do you ship to P.O. boxes or APO/FPO addresses? Yes, we do ship to P.O. boxes and APO/FPO addresses. Please ensure that the address provided is accurate and complete to avoid any delivery issues.

8. Customs and Import Taxes for International Orders: Customers are responsible for any customs and import taxes that may apply to their orders. Frenchise Friend is not responsible for any delays or additional charges incurred due to customs processing.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We appreciate your trust in Frenchise Friend, and we are committed to providing you and your pets with an exceptional shopping experience.